Terms of service

Terms of Sale

Emirhan-Enes Isik
Georgii-von-Georgenau-Straße 9, 75365 Calw, Germany
Email: info@aurenavienne.store
Phone: +49 2509407567

Scope

These terms apply to all orders placed through this store.

Contract

The presentation of goods is not a binding offer. By placing an order you make a binding offer; the contract is concluded when we confirm the order or dispatch the goods.

Prices and payment

All prices are final prices in euros; shipping is added at checkout. Payment is due on ordering, by the means offered at checkout.

Installation and use

We sell trampolines and wooden playsets; both ship disassembled and require the buyer or a professional installer to build and anchor them, which we do not provide. A trampoline must always be anchored against wind lift following the enclosed instructions, and ground clearance around a playset or trampoline should follow the safety distances given in the manual. Dimensions stated on a listing are the manufactured size and do not include the surrounding safety clearance space — check your garden before ordering.

Retention of title

The goods remain our property until paid for in full.

Right of withdrawal and warranty

Consumers have a 14-day right of withdrawal and 24 months of statutory liability for defects; see the Refund Policy.

Applicable law

German law applies. For consumers this does not affect the mandatory protection of the law of their country of residence.

Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).